@dcservicejam #GSJam #dcsj2022
Coaches & Presenters
It is a complicated web we weave.
Who will guide us?
We are thrilled to have some of the most experienced service design and design thinking experts as coaches and presenters. They will help us navigate core concepts and best practices, and keep us focused on creating the unimaginable.
Glennette Clark
Glennette Clark is founder and CDO of Lazy Smart Consulting, and producer of UXCamp DC, Mobile UXCamp DC, and UXCamp NYC.She is an educator and advocate dedicated to evangelizing the value of design in all areas of business. Glennette also serves as Director of Marketing and Communications for UXPA International and Executive Director for DCWW's GROW (Girls Rock on the Web). She has BA in Journalism from Howard University and Strategic Design MBA from Philadelphia University.
Moe
Moe has grown as a learner and enjoys participating in the learning journeys of people and organizations. He likes good questions, and appreciates asking them, listening to people discuss them, and directing his energy towards both the intangible and tangible. He has worked with name brand organizations and flourished with unbranded ones. At heart, he enjoys connecting with people, and communing with problems in intuitive and curious ways.
Bianca Rivera
Bianca Rivera is a Service and Business Designer passionate about applying HCD and systems thinking principles to improve products, services, experiences, and organizations. Being from Puerto Rico, the pride and love I have for my homeland is the reason I prioritize acknowledging users as people first. The guiding principles I work by are applying intentionality at every step and being mindful of the impact our decisions as designers have at an individual and societal level.
Nidhi Singh Rathore​
Nidhi Singh Rathore is a South Asian designer and researcher who applies design methodologies to reimagine civic engagement. She leads civic design at Montgomery County and formerly worked for Los Angeles Innovation Team. She lends her research expertise to Stanford Impact Labs in her spare time and enjoys existential discussions about the role of design in our daily life. Nidhi is a graduate of Art Center College of Design.
Oussama Benhmida​
Oussama Benhmida has over 14 years of experience helping people and organizations have more impact through building human-centered digital products to serve their clients and communities. He loves working in agile settings and putting the end-user at the center of everything he builds. Oussama is an engineer, product builder, service designer, and certified Scrum Master. He speaks Arabic, English, French, and Spanish! And yes, he also plays bass guitar.
Ayushi Jain​
Ayushi Jain is a researcher and service designer passionate about creating socially just futures. She currently works with Deloitte as a HCD Consultant. Over the past years, she has worked with cross-cultural teams across six countries, developing innovative interventions. Her international experience is a blend of private and public sector, having worked with and for the Government, NGOs, Innovation Labs and Fortune-500s.